Refund Policy — Kairos

1. Overview

This Refund Policy applies to all digital products and services purchased through kairoos.site, operated by Kairos (Gustavo Silva de Menezes, CNPJ 66.221.058/0001-73). We want you to be satisfied with your purchase and outline our refund terms below.

2. Right of Withdrawal (Brazilian Consumer Law)

In accordance with Article 49 of the Brazilian Consumer Protection Code (Código de Defesa do Consumidor), customers who purchase outside of a physical establishment have the right to withdraw from the purchase within 7 (seven) calendar days from the date of purchase, with a full refund, regardless of reason.

3. How to Request a Refund

To request a refund within the eligible period, contact us at kairosscompany@gmail.com with your order details (name, email used at checkout, and order/transaction ID).

4. Processing Time

Approved refunds will be processed within a reasonable timeframe, typically within 5 to 10 business days, and returned to the original payment method used at checkout.

5. Exceptions

Refund requests made after the 7-day withdrawal period will be evaluated on a case-by-case basis and are not guaranteed, except where required by applicable law.

6. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their card issuer or bank, as this allows us to resolve the issue more quickly.

7. Contact

For any questions regarding this Refund Policy, reach out to kairosscompany@gmail.com.

This document is a general template and does not constitute legal advice. Refund policies are closely reviewed during payment processor risk assessments — we strongly recommend having this page reviewed by a qualified lawyer before publishing, to ensure it accurately reflects your actual refund practices and complies with Brazilian consumer protection law.